How do I know that these are Original Howda products?
Someone told me that you know that your product is the original but that there is a knock-off: Our HowdaSeat is the original portable wood and canvas seat and we are the sole manufacturers of the HowdaSeat and the HowdaHUG. I, Leslie Novak, am the inventor, designer, and patent holder of all the Howda Designz products. The HowdaSeat and the HowdaHUG are patented products (Patent No. 8,62,157) with the recent Improvement patent on my original Collapsible Portable Slat Seat - March 31, 1992 - recorded in the Patent and Trademark office. We have licensed a seat to a company in Sweden to produce our Look-Alike seat in china. It is sold only by Howda Designz in the USA and in Europe by Ergolife.
ACCEPT NO SUBSTITUTES!
Is my personal information secure?
Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to maintain a very high level of security. In addition to using SSL, we further encrypt credit card and other information that is used to process and administer orders. Your personal information is safe when you shop at howda.com. We DO NOT sell or rent email addresses. Rest assured that any email address that you may provide us will not be used for any purpose other than processing orders and communicating with you. If you're getting spam (and who isn't), they didn't get your email address from us.
What are my payment options?
We accept Visa, MasterCard, and American Express, Discovery and PayPal. We will accept Purchase Orders and payments by check or EFT.
How will I know if my order was accepted?
When you have placed your order on our web site, you will receive an email confirming your order. If there are any problems with your order, or the information you provided, a Howda Designz customer service representative will contact you either by email or phone. Your credit card will not be charged until your order has been shipped. You also will receive an email notifying you when your order has shipped with a tracking number.
Can I become a dealer for your products?
Our products are sold through our website, Howda.com, and other websites as "resellers" as well as through catalog companies. We are always looking for new ways to distribute our products. Contact Howda Designz directly with any questions.
Can I order Howda products for fund raising projects?
There are great opportunities to use Howda products, like the HowdaSeat, for fund raising projects. Discounts are available with minimum order requirements. Contact Howda Designz directly to find out how we can help you with your project.
SHIPPING AND RETURNS
How will my order be shipped?
Most orders are shipped via UPS and our shipping costs are computed using UPS rates. In some instances, we may ship an order via USPS. We will give you a rate if you email us at firstname.lastname@example.org. The rate that is calculated when you place your order is predicated on UPS only. If the order is from out of the country contact Howda Designz for the international UPSP priority rate. It is considerably less than UPS for overseas shipments.
How do I ship to another person?
When you place an order from the Howda.com site, you give us both a billing address and a shipping address. If you want the order shipped to someone else, use that person's address for the shipping address.
What is your return policy?
Howda Designz offers a money back guarantee on any products defective upon receipt of order. We request photos of the product and may have it
picked up to be returned to the factory. We will replace an order that is defective and/or damaged through shipping.
Your HowdaSeat may be returned for repair if you have not tried to fix the seat yourself.
STEPS TO FOLLOW:
First email a photo so we can determine the cost of the repair. Depending on the type of work to be done we instruct where it should be sent. We will replace canvas for $25.00. Please include a check in the box with the seat
to be repaired, including $10 to return the seat to you. Make sure you include your name, phone number, and email address inside the box. Canvas color replacement is according to what is in stock at the time you return the
seat, unless you notify us beforehand as to the color choice.
How can I track my order?
When your order is shipped, we send you a notification email. We include the tracking number (USP or FedEx) in the email. You can track the shipment on either the UPS or FedEx web site.
Please visit our International Shipping page for information about overseas orders. Also, see above under Shipping "How will my order be shipped?"