Customer Service FAQ
How do I know that these are Original Howda products?
Someone told me that you know that your product is good when other people "knock-it-off". Our HowdaSeat and some of our bags have been copied by others. I am the inventor/designer of all the Howda Designz products. The HowdaSeat is a patented product (Patent No. 5,100,203. Improved Collapsible Portable Slat Seat - March 31, 1992 - recorded in the Patent and Trademark office on Reel 8442, Frames 0608). ACCEPT NO SUBSTITUTES! Additional patents are held on our BucketBag and Little Table Box.
ORDERING:
Is my personal information secure?
Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to maintain a very high level of security. In addition to using SSL, we further encrypt credit card and other information that is used to process and administer orders. Your personal information is safe when you shop at howda.com. We DO NOT sell or rent email addresses. Rest assured that any email address that you may provide us will not be used for any purpose other than processing orders and communicating with you. If you're getting spam (and who isn't), they didn't get your email address from us.
What are my payment options?
We accept Visa and MasterCard credit cards.
How will I know if my order was accepted?
When you have placed your order on our web site, you will receive an email confirming your order. If there are any problems with your order, or the information you provided, a Howda Designz customer service representative will contact you either by email or phone. Your credit card will not be charged until your order has been shipped. You also will receive an email notifying you when your order has shipped.
Can I become a dealer for your products?
Our products are sold by many retail stores and catalog companies. We are always looking for more dealers for our products. Contact Howda Designz directly to find out how to become a dealer.
Can I order Howda products for fund raising projects?
There are great opportunities to use Howda products, like the HowdaSeat, for fund raising projects. Discounts are available with minimum order requirements. Contact Howda Designz directly to find out how we can help you with your project.
SHIPPING AND RETURNS
How will my order be shipped?
Most orders are shipped via UPS and our shipping costs are computed using UPS rates. In some instances, we may ship an order via Federal Express Ground. The rate that is calculated when you place your order will be the shipping charges that you are billed for, regardless of how the order is actually shipped.
How do I ship to another person?
When you place an order from the Howda.com site, you give us both a billing address and a shipping address. If you want the order shipped to someone else, use that person's address for the shipping address.
What is your return policy?
Howda Designz offers a money back guarantee on any products that are damaged or defective. Your HowdaSeat may be returned for repair if damaged. Just send it to: Howda Designz P.O. Box 451 Newburyport, MA 01950 Include a check for $8.50 (shipping only) inside the box. Canvas replacement is an additional $25.00. Repaired product will be shipped back within 2 weeks of the date received.
How can I track my order?
When your order is shipped, we send you a notification email. We include the tracking number (USP or FedEx) in the email. You can track the shipment on either the UPS or FedEx web site.
INTERNATIONAL ORDERING
Please visit our International Shipping page for information about overseas orders.